Airline Claim
When your baggage gets damaged during the flight and you receive a damage report with a reference number, you need to contact Dolfi1920. The airport workers or the airlines themselves usually refer passengers to our company by giving all the contact info.
- You get in touch with us
You can contact us via email, website form or telephone. We will then ask for the information you’ve stated on the damage report. Unfortunately, there is no automatic transfer of data between us and the airlines. That’s why you need to tell us about your damaged luggage again.
- We assess the damage
By evaluating photos you send us or when your luggage is delivered to our repair center, we evaluate the damage and decide which step to take next. This process usually takes 10-14 business days.
- We solve your problem
To process your case, we have two main procedures: 1) we repair your luggage and return it to you; 2) we offer to replace your damaged luggage and deliver a new one that has the same or similar characteristics. If the current value of your luggage is no longer sufficent, we will be happy to advise you and make you an attractive offer for a new luggage.
The Full List of Airlines We Cooperate with
Aeroflot Russian Airlines Aegan Airlines Adria Airways Air Astana Air China Austria Air Chine Poland Air France Air India Air Lingus Air Malta Air Mauritius Air Namibia Air Transat American Airlines Armavia
Show the full list of airlines
Arkia-Israeli Airlines AtlasJet Austrian Airlines Avanti Airlines Azul Linhas Aéreas British Airways British Midland Brussels Airlines Cathay Pacific Airways China Airlines CityJet Condor Continental Airlines Darwin Airline Delta Air Lines Deutsche Lufthansa Dragon Air Egyptair Emirates Airline Estonian Ethiopian Airlines EuroLOT EVA Airlines Eurowings Garuda Indonesia Hainan Airlines HOP Icelandair Iceland Express Israir Airlines Japan Airlines KL KLM Switzerland Korean Air LAN Airlines Lauda Motion LOT LOT charter Luxair Mahan Air Malev Hungarian Airlines Nile Air Northwest Airlines Oman Air Pakistan International Airlines Qantas Airways Qatar Airways SAS Scandinavian Airlines Singapore Airlines South African Airlines SriLankan Airlines Sun d’Or International Airlines Sun Express Swiss International Airlines Tailwind TAP Air Tarom Thomas Cook Belgium Travel Service Tunis Air Turkish Airlines Tyrolean Airways United Airlines US Airways Wataniya Airways
